We send eBike motors, bearings, service parts and tools across the UK from our workshop in Fordingbridge, Hampshire. This page sets out what delivery costs, how long it takes, and how to return something.
Where we deliver
We deliver to addresses in the United Kingdom, Jersey and Guernsey.
If you are ordering from outside the UK, please see our Worldwide Partners page — we work with a network of international repair partners who can supply you locally.
Delivery charges
All prices below include VAT.
| Delivering to | Parts, bearings & tools | Complete motors |
|---|---|---|
| UK mainland | £7.50 | £15.00 |
| Isle of Wight | £10.00 | £28.00 |
| Scottish Highlands & Islands, Isles of Scilly, Isle of Man, Northern Ireland | £12.00 | £30.00 |
| Jersey & Guernsey (no VAT — see below) | £10.00 | £25.00 |
Channel Islands orders are zero-rated for VAT. Jersey and Guernsey sit outside the UK VAT area, so the 20% is removed from both the goods and the delivery charge at checkout — the totals in your basket will be lower than the prices shown on the product pages. Your parcel travels with a customs declaration.
If your order contains both parts and a complete motor, you pay the motor rate only — charges are not added together. Your exact delivery charge is shown in your basket before you pay.
Dispatch and delivery times
Orders placed before 2pm on a working day are normally dispatched the same day. Orders placed after 2pm, at weekends or on bank holidays are dispatched the next working day.
Motors can take a little longer to process and may require more information from you before they can be programmed. If we need anything further, we will contact you — so please make sure the phone number and email address on your order are ones we can reach you on.
Once dispatched, most UK mainland orders arrive within 1–2 working days. Deliveries to the Highlands & Islands, Northern Ireland and offshore addresses usually take 2–3 working days.
Delivery times are estimates, not guarantees — once a parcel is with the courier, its progress is in their hands. If a delivery is running late, contact us on 01425 656656 or enquiries@ebikemotorcentre.com and we will chase it for you.
You will receive tracking information by email once your order leaves us.
Returns — your right to change your mind
If you are a consumer, you have 14 days from the day after you receive your order to tell us you want to cancel it. You do not need to give a reason.
How to return something
- Tell us within 14 days. Email enquiries@ebikemotorcentre.com or call 01425 656656 with your order number and what you want to return. Please contact us before sending anything back so we can expect it.
- Send it back within 14 days of telling us, to: eBike Motor Centre, Unit 1, The Glenmore Centre, Sandleheath Industrial Estate, Old Brickyard Road, Fordingbridge, Hampshire SP6 1TE
- Include your order number in the parcel.
Condition of returned goods
Goods must come back unused and in their original packaging, in a condition we can resell. You are welcome to inspect an item as you would in a shop, but if it has been fitted, part-fitted or contaminated with grease we may reduce your refund to reflect the loss in value, or decline the return.
Who pays return postage
For a change-of-mind return, you pay the return postage and the goods are your responsibility until they reach us. We recommend a tracked service and keeping your proof of posting — we cannot refund goods that do not arrive.
If the goods are faulty, damaged in transit or not what you ordered, we pay. Contact us first and we will arrange collection or reimburse your postage.
Your refund
We refund within 14 days of the goods reaching us, or of you showing us proof you have sent them, whichever comes first. Refunds go back to the card or account you paid with.
Your refund includes the standard delivery charge you originally paid. If you paid extra for an upgraded service, we refund the standard rate.
Faulty, damaged or incorrect items
If something arrives faulty, damaged or wrong, contact us within a reasonable time and we will put it right at no cost to you — a replacement, a repair, or a full refund including all postage.
Under the Consumer Rights Act 2015 you have 30 days from delivery to reject faulty goods and claim a full refund. After 30 days, we will repair or replace the item; if that is not possible, you are entitled to a refund.
Please keep any damaged packaging and send us a photograph if you can — it helps us claim against the courier and speeds up your replacement.
What we cannot accept back
- Goods made or sourced specially to your specification
- Goods that have been fitted, part-fitted or used
- Bearings, seals and O-rings supplied in sealed packaging where the seal has been broken, unless the goods are faulty
Trade and business customers
The cancellation rights above are consumer rights and do not apply to trade or business orders. We will consider returns from trade customers on unused goods in original packaging within 30 days of delivery, at our discretion, and may apply a restocking charge. Please contact your account manager or email enquiries@ebikemotorcentre.com.
Motors sent to us for repair
This page covers goods bought from our online shop. If you have sent a motor to us for repair or overhaul, different terms apply — see Uncollected Motors, Storage & Recycling.
Contact us
eBike Motor Centre
Unit 1, The Glenmore Centre, Sandleheath Industrial Estate, Old Brickyard Road, Fordingbridge, Hampshire SP6 1TE
01425 656656 · enquiries@ebikemotorcentre.com
These terms sit alongside our full Terms & Conditions and do not affect your statutory rights.